Auto Bid Systems, Inc., trading as myLIVEoffer.comTM ("myLIVEoffer.comTM"), owns and
operates the website www.myLIVEoffer.com
(the "Site"), as well as the services, features, platform, and technology that allow you to search
for and eNegotiate on automobiles. These are referred to collectively in this
Policy as the "myLIVEoffer.comTM System," or
sometimes simply as the "System."
I. An Overview of Our Privacy Policy
Summary:
Your personal information will not be sold, rented, bartered or shared with a third
party without your permission.
In order to eNegotiate using the System, you must register by providing us with
the information requested in the registration screens.
You control the messages and alerts that are generated by the System.
Third party affiliates, partners or advertising networks may use cookies on the System.
The myLIVEoffer.comTM System offers various features. Some features, such as
allowing you to make offers on specific vehicles by VIN (Vehicle Identification
Number), can only be used after you have provided us with information about
yourself. You will be prompted to provide us with any additional information
that is needed in order to access certain features. All of the information that
we collect is governed by this Privacy Policy. You do not have to provide us
with such information, but, if you do not, you may not be able to take full
advantage of the System. For example, users who do not provide requested
information will not be able make offers on vehicles, and results of searches may
not contain complete vehicle information. If you choose to complete the registration process,
you consent to the transfer and storage of that information to our servers located in the United States.
The System is constructed to allow the user to maintain control over message alerts.
For example, a registered user will be able to turn on all message alerts to meet a more aggressive personal car
buying timetable or limit the type and frequency of these messages to match a
more casual purchase timeframe.
myLIVEoffer.comTM
respects the privacy of all those who use our System. This Privacy Policy discloses
the types of information we gather, how we use it, and how to correct or change
it. myLIVEoffer.comTM takes the privacy of our users’ personal information very
seriously and will use that information only in accordance with the terms of
this Privacy Policy. We will not sell or rent our users’ personally-identifiable
information or a list of our users to third parties. However, as described in
more detail below, there are limited circumstances in which some information
will be shared with third parties, under strict restrictions, so it is
important for all users to review this Privacy Policy. This Privacy Policy
applies to all services that are hosted on the Site. Except as set forth
within this Privacy Policy and other published guidelines, we do not release
personally-identifiable information about our users without their permission.
By accepting the Privacy Policy and User Agreement in registration, users expressly
consent to our use and disclosure of their personal information in the manner
described in this Privacy Policy. This Privacy Policy is incorporated into and
subject to the terms of the User Agreement. This Privacy Policy will take
effect on March 30, 2006. This Privacy Policy was last updated on October 10, 2008.
In order to enhance the protection of your privacy and our compliance with this
Privacy Policy, myLIVEoffer.comTM has agreed
to disclose our information practices and to have our practices reviewed for compliance by companies such as Habeas,
TRUSTe and others. These are independent organizations whose mission is to build users' trust and confidence
in the Internet by promoting the use of fair information practices. By displaying the trustmark from any of these companies,
myLIVEoffer.comTM has agreed to notify you of:
1. What personally identifiable information of yours is collected by
myLIVEoffer.comTM.
2. The organization collecting the information.
3. How the information is used.
4. With whom the information may be shared.
5. What
choices are available to you regarding collection, use and distribution of the
information.
6. The kind
of security procedures that are in place to protect the loss, misuse or
alteration of information under
myLIVEoffer.comTM’s control.
7. How
you can correct any inaccuracies in the information.
myLIVEoffer.comTM
has also contracted with Habeas.com, an e-mail trust authority that certifies
the practices of legitimate e-mail senders. Habeas will review our e-mail
policies to ensure that we are in compliance with industry standards, that we
do not engage in e-mail activities that would be considered to be spam, and to
ensure that our e-mail communications with you are not improperly blocked.
If you have questions or concerns regarding this Privacy Policy, you should first
contact myLIVEoffer.comTM at
info@myliveoffer.com. If you do not
receive acknowledgment of your inquiry or your inquiry has not been
satisfactorily addressed, you should then contact TRUSTe
(
http://www.truste.org/consumers/watchdog_complaint.php). TRUSTe will then
serve as a liaison with myLIVEoffer.comTM
to resolve your concerns.
Some
of the information and services that are available on the System may come from
third parties. Where applicable, we note any copyrights or other intellectual
property rights of those parties.
A Special Note About Children and Minors.
All users must be 18 years of age or older in order to use our System. Children
are not eligible to use our System and we ask that minors (under the age of 18)
do not submit any personal information to us or use the System.
Please note that myLIVEoffer.comTM
reviews its privacy practices from time to
time, and that those practices are therefore subject to change. We will post
the amended Privacy Policy prominently on our Site so that you can always
review what information we gather, how we might use that information, and
whether we will disclose it to anyone. Please check the Site at any time for
the most current version of our Privacy Policy. We ask that you bookmark and
periodically review the Site to ensure continuing familiarity with the most
current version of our Privacy Policy. Any modifications to our privacy
practices will be reflected first within this area of our Site. If there is a
material change in our privacy practices, we will indicate that our privacy
practices have changed and provide a link to the new privacy statement. If we
are going to be using the information collected from registered users in a
manner materially different from that stated at the time of collection, we will
send all registered users written notice of the change by e-mail.
To contact myLIVEoffer.comTM about privacy issues,
to report a violation of our Privacy Policy, or to send us any other comments, please e-mail us at
info@myliveoffer.com
II. The Information That We Gather
myLIVEoffer.comTM
gathers two types of information about users: non-personally-identifiable
information and personally-identifiable information, as explained below.
A. Non-personally identifiable information: When anyone accesses the System, we may collect
and aggregate information indicating, among other things, which pages were
visited, the order in which they were visited, and which hyperlinks were
"clicked." Collecting such information involves the logging of IP
addresses, operating system and browser software used by users of the
myLIVEoffer.comTM
System. Although such information is not personally identifiable, we can
determine from the IP address a visitor's Internet Service Provider and the
geographic location of the visitor's point of connectivity.
We use this data to make decisions about the effectiveness of the System and
our promotional activities. In addition, we may disclose some of this
aggregated, non-personal information to our advertisers and partners to inform
them of the number of people who have seen and/or clicked through their
advertisements. See below - "How we use (and do not use) non-personally
identifiable information."
We may also use small data files called "cookies." These are files that are
created by our System that retain your username and password. Cookies are only stored on your computer,
not on ours, and they are placed on your computer so that you do not have to re-enter your username
and password every time that you access the System. Our cookies do not store any
other information. We do not use cookies for any other purpose. You can disable these cookies if you prefer. Please refer
to the documentation accompanying your Web browser for instructions on how to
disallow or disable cookies.
We may allow other companies that are presenting advertisements on our System to
use tracking technology on your computer. We do not give any personally
identifiable information to them as part of this relationship. Unless you visit
the Web site of these companies and provide them with personally identifiable
information about yourself, these tracking technologies do not tell those
advertisers who you are. Our advertisers' use of tracking technology is subject
to their own privacy policies.
B. Personally-identifiable information:
1. What we collect from users who registers. When you register by following the
registration screens, we require that you provide us with personally-identifiable
information about you in order to verify your identity and reduce the risk of
fraud. This registration information will include, for example, first name, last
name, street address, e-mail address and telephone number. During the
registration process you may also be asked to state that you are 18 years of
age or older and that you have a valid credit card. We use the credit card
information to validate that the card and the billing statement address. We do
not save your credit card information during registration, nor will we save
your credit card information anywhere on the System unless we first clearly
indicate the reason why you would want to save it and then only with your
permission. (This could happen if, for example, you ask us to save your credit
card information so that you do not have to enter it again if you decide to
lock in an Accepted Offer.)
Please note that, if you wish to make an offer on a vehicle, you must complete all
registration screens that are presented. We may also receive information about
you from other sources, some of which may contain personally-identifiable
information about you, and add it to the information you provided to us. Unless
you give us express permission to do so, we will not use any
personally-identifiable information for commercial purposes nor share it with
third parties except as explained in this Privacy Policy.
2. Children and Minors. Minors under the age of 18
are not permitted to register on the System nor use the System. Accordingly, we
do not knowingly collect personally identifiable information from children
(minors under thirteen years old) or otherwise from minors under the age of
eighteen.
3. Information
About You From Third Parties. In order to protect all our customers and
dealers against potential fraud, we verify with third parties the information
you provide. In the course of such verification, we receive personally-identifiable
information about you from such services. In particular, when you provide us
with your credit card or debit card information, we may use card authorization
and fraud screening services to verify that your card information and address
matches the information that you supplied to us, and that the card has not been
reported as lost or stolen.
III. How We Use (and Do Not Use) the Information We Gather
Please take some time to familiarize yourself with the different ways
myLIVEoffer.comTM
uses the information that it gathers. Keep in mind that, while
myLIVEoffer.comTM
encourages all third parties involved, including, but not limited to, its
affiliates and advertisers, to adhere to our policies regarding the privacy of
our users and to otherwise handle personal information in a responsible manner,
we cannot and do not assume any responsibility for any actions or omissions of
third parties, including the manner in which they use information received
either from myLIVEoffer.comTM
or independently. Nevertheless, in the event you encounter any third party associated with, or who claims association with
myLIVEoffer.comTM
who you feel is improperly collecting or using information about you, please
contact us at info@myLIVEoffer.com;
we will be happy to forward your message to the third party. Below we explain how we use the
information that we collect.
A. How We Use (and Do Not Use) Non-Personally Identifiable Information:
1. We use non-personally
identifiable information in aggregate form to build higher quality, more useful
online services by performing statistical analyses of the collective
characteristics and behavior of users, and by measuring demographics and
interests regarding specific areas and features of the System. We provide
statistical information based on this data to advertisers, affiliates, and
other current and potential business partners. We also use the aggregate data
to inform these third parties as to the number of people who have seen and
clicked on links to their web sites.
2. Our System may contain links to other websites,
including co-branded or other affiliated sites which may or may not be owned or
operated by myLIVEoffer.comTM.
Unless otherwise explicitly stated, we are not
responsible for the privacy practices or the content of such websites,
including such sites' use of any information (such as IP number, browser type,
or operating system) collected when users of our
myLIVEoffer.comTM System click
through links to those websites. Even though such information might not
identify you personally, we strongly encourage you to become familiar with the
privacy practices of those other websites.
B. How We Use (and Do Not Use) Personally-Identifiable Information:
1. Use of Information Generally. We use the personally-identifiable information that we
collect about you in order to: a) verify that you are who you say you are; b)
verify that you are the holder of the credit or debit card that you enter into
the system and that the card is valid, which protects you, other users, and the
Dealer; c) to allow you to make an offer on a vehicle and to lock in an
Accepted Offer and receive a Dealer’s Guarantee; d) otherwise to take advantage
of the services that myLIVEoffer.comTM
offers on the System; e) to communicate
with you; and f) to allow communication between you and the Dealer to
facilitate a transaction involving a vehicle. Your e-mail address is also used
as your unique name in the myLIVEoffer.comTM
System.
2. Release
of Information to Dealers After You Lock In an Accepted Offer. The System allows
registered users to search for and make an offer on automobiles, with the
object of securing a guarantee on behalf of the Dealer offering the vehicle that
the Dealer will sell the registered user the selected vehicle at the successful
Lock-inn price.
In the event that the registered user makes an Accepted Offer and
agrees to have a charge placed on his or her credit card in order to lock in
the purchase price and receive a Dealer’s Guarantee, the
myLIVEoffer.comTM System will
automatically send information regarding the registered user to the Dealer so
that the Dealer can hold the vehicle for the registered user and so that the
Dealer can charge the user’s credit card. This information will include the registered
user’s name, address, telephone number(s) and e-mail address, and possibly
other related information.
3. E-mail
Communications With Dealers. Dealers participating in the
myLIVEoffer.comTM System
will have the opportunity to take actions that may lead to the System sending
e-mail messages to eNegotiators or to users based on searches that they have
conducted and only when those users have chosen to receive such email messages.
myLIVEoffer.comTM
System includes the ability of users and dealers to send
communications to each other via e-mail.
myLIVEoffer.comTM may use a third party service provider for such
e-mail communications, and that provider will have access to your e-mail
address, and possibly other personally-identifiable information, although such
providers will only be authorized to use such information in order to complete
e-mail messages requested by the myLIVEoffer.comTM
System and not for any other
purposes.
4. Our Communications with Users. We communicate with users via e-mail to provide
requested services, and we also communicate by phone to resolve customer complaints or investigate
suspicious transactions. We use your e-mail address to confirm your registration, to send you notice of charges that you have
authorized to your credit or debit card, to send information about important
changes to our services, and to send notices and other disclosures required by
law. If you send us correspondence, including e-mails and faxes, we retain such
information in the records of your account. We will also retain customer
service correspondence and other correspondence from myLIVEoffer.comTM to you.
We retain these records in order to measure and improve our customer service, and
to investigate potential fraud and violations of our User Agreement. We may,
over time, delete these records if permitted by law.
5. In the Event of Merger or Sale. As with any other business, it is possible
that myLIVEoffer.comTM,
which owns and operates the System, could merge with or be
acquired by another company. If such an acquisition occurs, the successor
company would have access to the information maintained by
myLIVEoffer.comTM and,
in those events, our databases of information, including information that you
have provided to us, will most likely be one of the assets sold to whoever
acquires the company or its assets. We will include a provision in any sale of
the company or its assets that the acquirer abide by the terms of this Privacy
Policy.
6. Audits.
In connection with independent audits of our financial statements and
operations, the auditors may seek to contact a sample of our customers to
confirm that our records are accurate. However, these auditors cannot use
personally-identifiable information for any secondary purposes.
7. If and when myLIVEoffer.comTM
sponsors promotions or sweepstakes, or third parties
sponsor promotions or sweepstakes in conjunction with
myLIVEoffer.comTM,
either myLIVEoffer.comTM
or the third party will post relevant information in the official rules and/or
registration area for the promotion or sweepstakes. That privacy information,
to the extent it conflicts with this Privacy Policy, will govern for that
particular promotion or sweepstakes.
8. myLIVEoffer.comTM
does not control the acts of its users. All users should be aware that, when
they disclose personally-identifiable information in a bulletin board, chat
room, guestbook, or other forum or public area of a website, the information
may be collected and used by others for the purposes of distributing
unsolicited communications to you or to others outside the
myLIVEoffer.comTM
System. In the event that you encounter any myLIVEoffer.comTM user who is
improperly collecting or using information about you or other users, please
contact us at info@myLIVEoffer.com.
C. Release of Information In Event of Potential Wrongful Activity, Court Action:
1. In the event that we determine or have a good-faith basis to suspect that a user is
engaging in a fraud or illegal act, we reserve the right to provide information
that we have colleted to any affected automobile dealer and/or to appropriate
law enforcement agencies. We also reserve the right to release information
contained within our access logs concerning any user who is in violation of our
Privacy Policy or Terms of Service or other published guidelines, or who
partakes (or is reasonably suspected of partaking) in any illegal activity,
even without a subpoena, warrant, or other court order, and to release such
information in response to discovery requests. We cooperate with law
enforcement agencies in identifying those who may be using the System or our
servers for illegal activities. We also reserve the right to report any
suspected illegal activity to law enforcement for investigation or prosecution,
or to suspend or terminate your use of the System in connection with any
suspected illegal activity.
2. Subpoenas and Court Orders. We disclose information in response to a subpoena, warrant,
court order, levy, attachment, order of a court-appointed receiver or other
comparable legal process, including subpoenas from private parties in a civil
action.
IV. Information Security
A. How We Safeguard Your Information.
myLIVEoffer.comTM is committed to handling your
information with high standards of information security. Credit or debit card
information is collected when a registered user locks in an Accepted Offer ,
and it is also stored if a user asks us to keep it for him or her so that he or
she does not have to enter it again. Credit or debit card information may also
be collected at other times, as indicated by registration screens presented by
the System. For example, you may be asked for such information to allow us to
verify your identity. Such information may be stored or it may be discarded. Any
credit or debit card information that we store is stored only in encrypted form
on computers that are not connected to the Internet. We restrict access to
personally-identifiable information to employees who need to know that
information in order to provide services to users. We maintain physical,
electronic and procedural safeguards to guard nonpublic personal information.
We test our security systems regularly and also contract with outside companies
to audit our security systems and processes. Although
myLIVEoffer.comTM has taken
these measures to ensure that personal information is delivered and disclosed
only to the appropriate parties in accordance with your instructions, we cannot
and do not guarantee that the personal information you provide will not be
intercepted by others and decrypted.
B. You Must Protect Your Own Password. The security of your information also relies
on your protection of your myLIVEoffer.comTM
password. Your password is the key to
your registration, your use of the System, and your personal information. Use
unique numbers, letters, and special characters and do not disclose your
password to anyone. If you do share your password or your personal information
with others, remember that you are responsible for all actions taken in the
name of your registration. If you lose control of your password, you may lose
substantial control over your personal information and may be subject to
legally binding actions taken using that password.
myLIVEoffer.comTM will never
ask you to send your password or other sensitive information to us in an
e-mail, though we may ask you to enter this type of information on the screens
presented by the myLIVEoffer.comTM
System, which will always have a URL beginning
with https://www.myLIVEoffer.com/. If
you believe someone else has obtained access to your password or if you
password is otherwise compromised, please change it immediately by logging in
to your account at https://www.myLIVEoffer.com/
and changing your Profile settings, and also contact us right away.
V. Opting In to and Opting Out of Certain Features
As part of the registration process, you will be provided with tools that will
allow you to manage what communications you receive that are initiated from
third parties.
As part of the registration process , you may have the opportunity to choose to
"opt in" to receive information or promotional materials provided by
third party sponsors, advertisers or business partners whose offerings are not
directly related to our System. We ask that you carefully review the Privacy
Policies of those persons providing you with such promotional material and note
that myLIVEoffer.comTM will not be held responsible in any way for the privacy
policies or information use by said third parties.
myLIVEoffer.comTM
reserves the right to periodically contact you about third parties who provide
goods or services that we believe may be of interest to you. If you wish to
"opt-out" of that myLIVEoffer.comTM
service, please send an email to us
at info@myLIVEoffer.com
with the subject line "Opt-Out". If there are
features, subscriptions or products made available to you through the operation
of the System which require you to provide
myLIVEoffer.comTM with your credit or
debit card information, we will not release your credit or debit card
information to third parties unless necessary to complete a transaction between
you and such third party.
VI. Changing or Deleting Personal Information
You can review the personal information that you provided to us and make any
desired changes to such information, or to the settings for your use of the
System (such as
e-mail preferences, etc.), at any time by logging in to the
myLIVEoffer.comTM Site
and changing your preferences in the Profile page of the "My Account"
tab. You can also close your account through the
myLIVEoffer.comTM Site. If you
close your myLIVEoffer.comTM
account, we will mark your account in our database as
"Closed," but may keep your account information in our database. This
is necessary in order to deter fraud, by ensuring that persons who try to
commit fraud will not be able to avoid detection simply by closing their
account and opening a new account. However, if you close your account, your
personally identifiable information will not be used by us for any further
purposes, nor sold or shared with third parties.
VII. Questions?
Questions regarding this Privacy Policy should be directed to
myLIVEoffer.comTM
at info@myLIVEoffer.com.
VIII. Miscellaneous
This Agreement and the resolution of any dispute related to this Agreement or the
myLIVEoffer.comTM System
shall be governed by the laws of the Commonwealth of Virginia,
as applied to contracts entered into by Virginia residents within Virginia,
which contracts are to be performed entirely within Virginia. Failure by
myLIVEoffer.comTM,
or its affiliates to insist upon strict enforcement of any provision of this
Agreement shall not be construed as a waiver of any provision or right. You
agree that regardless of any statute or law to the contrary, any claim or cause
of action arising out of or related to use of the
myLIVEoffer.comTM
System or this Agreement
must be filed within one (1) year after such claim or cause of action arose or
be forever barred.